Refund Policy

Last updated: June 2026

General Policy

WordsLeague is a digital service. Coin top-up purchases are final and non-refundable once the coins have been credited to your in-app wallet, except as required by applicable consumer protection law.

What is non-refundable

• Spent coins. Coins that have been used to enter a tournament (pool), redeemed to USDT, or otherwise consumed are not eligible for refund under any circumstances. By entering a pool you irrevocably commit the entry fee to the prize pool of that round.
• Bonus coins. Promotional coins (first-deposit bonus, streak bonus, bundle bonus) have no cash value and are not refundable. If you request a partial refund of a top-up, any bonus coins are deducted from the balance before the refund is processed; a refund will be denied if your remaining balance after deduction is below the refund amount.
• Pool entry fees. Once a pool starts, the entry fee is committed to the prize pool. The only exception is when a pool is cancelled by the system for failing to meet the minimum player count, in which case entry coins are returned automatically to your in-app wallet at no charge.

Exceptions (where you may be eligible for a refund)

You may request a refund of an unspent top-up if:

• You were charged but coins were not delivered to your account due to a technical error on our side.
• You were charged multiple times for the same transaction.
• Your jurisdiction's consumer-protection law requires a refund right and the request falls within the statutory window.
• The transaction is unauthorised (suspected fraud). In this case, contact your bank as well as us so we can cooperate with the chargeback investigation.

How to Request a Refund

Contact us within 14 days of your purchase at support@wordsleague.com with your transaction ID, the email address you used at checkout, and a description of the issue. We review requests within 5 business days. We may decline a refund where the related coins have been spent or where evidence of abuse is present.

Processing

Approved refunds are processed by Paddle, our payment provider and merchant of record, and may take 5–10 business days to appear on your statement. Chargebacks initiated without first contacting support may result in account suspension while the dispute is reviewed.

Withdrawals (coins → USDT)

Withdrawals are processed on the TRON network and are irreversible once broadcast. Ensure your payout wallet address is correct before confirming a withdrawal. The minimum withdrawal amount is 5,000 coins ($50 USDT). We do not charge withdrawal fees; on-chain network fees are paid by WordsLeague.